Refund Policy

At MaisonQuintess, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

Refunds are available under the following conditions:

• The item is in its original, unused condition with all tags and packaging intact.
• The request is made within 30 days of the delivery date.
• The item falls under one of our eligible product categories: Tablecloth, Scented Candle, Throw Pillow, Wall Painting, or Hanger.

Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

• Items that have been used, damaged, or altered after delivery.
• Personalized or custom-made products, unless defective or incorrect upon arrival.
• Items not purchased directly from MaisonQuintess.

How to Initiate a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with your order number and reason for the refund request.
2. Our team will review your request and provide instructions for returning the item, if applicable.
3. Once the returned item is received and inspected, we will process your refund within 5-7 business days.

Refund Methods

Refunds will be issued to the original payment method used during purchase. Please allow additional time for the refund to reflect in your account, depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service for returns.

Questions or Concerns

If you have any questions about our refund policy or need assistance, please reach out to us at [email protected]. We are here to help!