Terms of Service

Welcome to MaisonQuintess. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

User Agreement

This User Agreement governs your use of MaisonQuintess's online store, which offers products including tablecloths, scented candles, throw pillows, wall paintings, and hangers. By placing an order or browsing our site, you acknowledge that you have read, understood, and agree to these terms. If you do not agree, please refrain from using our services.

All purchases are subject to product availability and acceptance of your order by MaisonQuintess. We reserve the right to refuse or cancel any order at our discretion.

Limitation of Liability

MaisonQuintess shall not be held liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim related to your use of the site or products is limited to the amount you paid for the product in question.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, such as natural disasters or supply chain disruptions.

Intellectual Property Protection

All content on this website, including text, graphics, logos, images, and product designs, is the property of MaisonQuintess or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Unauthorized use of any content may violate copyright, trademark, and other laws. If you believe your intellectual property rights have been infringed, contact us at [email protected] with details.

Refund Policy

We strive for customer satisfaction. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery, provided the product is unused and in its original packaging. Refunds will be processed to the original payment method after we receive and inspect the returned item.

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped). Sale items may have different refund conditions, which will be specified at the time of purchase.

Dispute Resolution

Any disputes arising from your use of MaisonQuintess or related to these terms shall be resolved through amicable negotiation. If a resolution cannot be reached, disputes will be submitted to binding arbitration in accordance with the rules of a recognized arbitration body, rather than in court. The arbitration shall take place in a mutually agreed location and be conducted in English.

By agreeing to these terms, you waive any right to participate in class-action lawsuits or class-wide arbitration.

Contact Information

For questions or concerns regarding these Terms of Service, please email us at [email protected]. We aim to respond to all inquiries promptly.